Refund policy

 At NEEMSTONE, customer satisfaction is our priority. We carefully inspect every product before dispatch to ensure it reaches you in perfect condition.

Please read this Refund, Return & Replacement Policy carefully before placing an order.

1. Replacement Policy

We offer a 1-Day Replacement Policy, which means you have 1 calendar day from the date of delivery to report any eligible issue.

Replacement requests submitted after this period will not be accepted.

2. Eligible Replacement Cases

Replacement requests will only be accepted in the following situations:

  • ✅ Wrong product received
  • ✅ Product received in damaged condition
  • ✅ Manufacturing defect
  • ✅ Missing item in the package

To process your request, please provide:

  • Order Number
  • Product photographs
  • A continuous unboxing video (starting before opening the package)

Important: Claims submitted without a valid unboxing video may not be eligible for replacement.

3. Cases Not Eligible for Return or Replacement

Returns or replacements will not be accepted in the following cases:

  • Change of mind
  • Personal preferences
  • Colour variation due to screen settings
  • Products that have been used, worn, washed, altered or damaged by the customer
  • Products returned without original packaging, accessories or inserts
  • Requests submitted after the 1-day replacement period
  • Claims submitted without an unboxing video
  • Products damaged due to misuse or improper handling

4. Natural Variations

Many NEEMSTONE products contain natural stones, crystals, Rudraksha, Karungali wood, or handcrafted elements.

Slight variations in colour, texture, size, engraving, polish, finish or natural patterns are normal characteristics of handmade and natural products and should not be considered manufacturing defects.

5. Inspection Process

Once the returned product is received:

  • Our Quality Inspection Team will inspect the item.
  • Inspection generally takes 1–2 business days.
  • Replacement approval will be based on the findings of the inspection and this policy.

6. Replacement Process

If your replacement request is approved:

  • Your replacement product will be dispatched within 2–4 business days, subject to product availability.
  • If the same product is unavailable, NEEMSTONE may offer a suitable replacement, store credit, or refund at its discretion.

7. Refund Policy

Refunds are issued only in exceptional situations, including:

  • Product unavailable after replacement approval
  • Wrong product repeatedly supplied
  • Damaged product where replacement is unavailable
  • Order cancelled by NEEMSTONE before shipment
  • Duplicate payment

Approved refunds will be processed within 5–7 business days after approval.

Refunds will be credited to the original payment method, wherever possible. If this is not possible, refunds may be processed via UPI or Bank Transfer after verification.

8. Cash on Delivery (COD) Orders

Cash on Delivery (COD) orders are eligible for replacement under the same policy.

Refunds for COD orders will be processed only after verification and will be transferred to the customer's verified Bank Account or UPI ID.

9. Return Shipping

If return pickup is available for your location:

  • NEEMSTONE will arrange the return pickup.

If return pickup is unavailable:

  • Customers may be requested to self-ship the product to the address provided by our support team.

Where applicable, reasonable courier charges may be reimbursed after verification.

10. Refused Delivery or Incorrect Address

If an order is returned because of:

  • Incorrect delivery address
  • Customer unavailable
  • Refusal to accept delivery
  • Failure to respond to the courier partner

NEEMSTONE reserves the right to deduct applicable shipping and handling charges from any eligible refund.

11. Order Cancellation

  • Orders can be cancelled before dispatch by contacting our customer support team.
  • Orders cannot be cancelled once they have been dispatched.

12. Spiritual Product Disclaimer

NEEMSTONE products are intended for spiritual, devotional, meditation, and wellness purposes.

Individual experiences may vary.

NEEMSTONE does not guarantee any financial, health, educational, professional, relationship, or personal outcomes through the use of its products.

13. Force Majeure

Replacement, refund, and delivery timelines may be affected by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Government restrictions
  • Public holidays
  • Courier disruptions
  • Transportation delays
  • Severe weather conditions
  • Other unforeseen events

14. Contact Us

To request a replacement or refund, please contact us within 1 calendar day of delivery.

Please include the following information:

  • Order Number
  • Registered Mobile Number
  • Registered Email Address
  • Product Photographs
  • Continuous Unboxing Video
  • Description of the issue

Customer Support Email: support@neemstone.com

Website: https://neemstone.com

Our customer support team will review your request and respond as quickly as possible.